Frequently Asked Questions

Please read our FAQ before sending us a message.

Rest assured, Iqaxi Well uses the most advanced security measures available today! On our checkout page, you can verify security through:

  • The “S” in https: in the address bar.
  • The lock icon in the address bar.
  • The Verisign icon at the bottom of the screen. Click it for our company information and security guarantee.

We accept major credit cards (Visa, MasterCard, Discover, American Express) and PayPal. We do not accept cash, checks, or COD.

You will receive email confirmations for both order receipt and shipping, including tracking numbers with links for easy tracking.

Most orders ship from our 20170 County Rd 222, Crane Hill, AL 35053 warehouse within two business days. Some items may have longer lead times and will ship separately. Shipping times are indicated on the product page.

Returns of unused products are accepted within 30 days of delivery. Refer to our Return Policy for detailed instructions and conditions.

Send us an email

We're here to help!
Contact Us By Postal Mail
Iqaxi Well 20170 County Rd 222, Crane Hill, AL 35053

Help center:
Phone: +1 256-747-6235 Email:

Hours:
Mon – Fri: 8:30 AM – 8:30 PM (GMT-4)
Sat – Sun: 9:30 AM – 4:30 PM (GMT-4)